PRIVACY POLICY

At Solare Amsterdam, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. What We Collect

When you visit our site or place an order, we may collect the following information:

  • Personal Information: name, email address, shipping/billing address, phone number, payment details

  • Order Information: products purchased, order total, date and time of purchase

  • Device Information: IP address, browser type, device type, cookies, and browsing behavior

  • Marketing Preferences: if you opt in to receive newsletters or promotional content

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase or account

  • Send marketing emails (only if you’ve subscribed)

  • Improve our website and shopping experience

  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We never sell your personal data. We only share it with trusted third-party providers who help us run our store, such as:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., Shopify Payments, PayPal, etc.)

  • Shipping and fulfillment partners

  • Analytics tools (e.g., Google Analytics)

These partners are obligated to keep your data safe and use it only for the services they provide to us.

4. Cookies

We use cookies to enhance your browsing experience. Cookies help remember your preferences, keep items in your cart, and analyze traffic. You can manage your cookie preferences through your browser settings.
For more, read our cookie policy

5. Your Rights

You can:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing emails

  • Object to or restrict how we process your information

To make a request, email us at support@solareamsterdam.com. We’ll respond within 1-2 business days.

6. Data Retention

We keep your personal information for as long as needed to fulfill the purposes outlined above, or as required by law (e.g., for tax and accounting purposes).

7. Security

We take data security seriously. We use encryption, secure servers, and strict internal protocols to protect your personal data.

8. Contact Us

If you have any questions or concerns about this policy or your data, please reach out:

📧 support@solareamsterdam.com
🕒 Response time: 1–2 business days